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Refund Policy

At ReShapeU Aesthetics & Skin Clinic, we are committed to providing a professional, honest and transparent service at all times. Please read our Refund Policy carefully before booking any appointment, treatment, consultation, package, product or service with us.

By booking with ReShapeU Aesthetics & Skin Clinic, you agree to the terms outlined below.

1. Deposits

A deposit may be required to secure your appointment, treatment or consultation.

Please note:

• All deposits are non-refundable

• Deposits are taken to secure your appointment time and cover administration and booking costs

• Your appointment slot is reserved exclusively for you once your booking has been confirmed

Where sufficient notice is given, deposits may be transferred to a new appointment in accordance with our cancellation policy below.

2. Cancellation & Rescheduling Policy

If you need to cancel or rearrange your appointment, we ask that you provide at least 24 hours’ notice.

If you provide 24 hours or more notice:

• Your deposit may be transferred to one new appointment date

• Rearranged appointments must be booked within a reasonable timeframe set by the clinic

If you provide less than 24 hours’ notice:

• Your deposit will be forfeited

• A new deposit may be required to secure a future appointment

If you fail to attend your appointment (“no show”):

• Your deposit will be forfeited

• You may be required to pay in full or pay a new deposit before booking future appointments

3. Refunds for Treatments Already Carried Out

Due to the nature of aesthetic, skin and cosmetic treatments, we do not offer refunds for treatments that have already been carried out.

This includes situations where:

• you change your mind after treatment

• results are not immediate

• results are more subtle than expected

• you decide the treatment was not right for you after it has been performed

Aesthetic and skin treatment outcomes can vary from person to person depending on factors such as:

• individual anatomy

• skin condition

• lifestyle

• medical history

• aftercare compliance

• natural response to treatment

For this reason, results cannot be guaranteed.

4. Results Disclaimer

All treatments provided by ReShapeU Aesthetics & Skin Clinic are carried out following consultation, discussion and informed consent.

While we always aim to provide the highest standard of care and treatment planning, individual results will vary and no treatment outcome can ever be guaranteed.

Some treatments may require:

• multiple sessions

• maintenance sessions

• combination treatments

• time for full results to develop

A lack of desired result, delayed result, or variation in response does not automatically qualify for a refund.

5. Consultations

Consultation fees, where applicable, are non-refundable.

This is because the appointment time is reserved specifically for you and includes professional time, assessment and treatment planning.

If a consultation fee is redeemable against treatment, this will be stated at the time of booking.

6. Packages, Courses of Treatment & Prepaid Appointments

If you purchase a package, course of treatment or block booking, please note:

• Package payments are non-refundable once any part of the package has been used

• Unused sessions may be reviewed at the clinic’s discretion

• Expiry dates may apply where stated

• Packages are non-transferable unless agreed in writing by the clinic

If you begin a course of treatment and then decide not to continue, any refund offered (if any) will be assessed based on:

• treatments already carried out

• products or consumables already used

• administrative costs

• reserved clinic time

• any promotional discount applied to the package

7. Products Purchased

For hygiene and safety reasons, opened or used skincare, cosmetics or retail products cannot be returned or refunded unless they are faulty.

If you believe a product is faulty, please contact us within 7 days of purchase with:

• proof of purchase

• details of the issue

• photos if applicable

Any eligible refund, replacement or exchange will be assessed in line with your statutory consumer rights.

8. Products or Services Purchased on the Client’s Behalf

In some circumstances, ReShapeU Aesthetics & Skin Clinic may purchase products or services on behalf of a client, including (but not limited to):

• prescription products

• specialist or bespoke items

• third-party services

• pre-ordered stock

• treatment-related products

Please note:

• Any payments made by the client for products or services purchased on their behalf are strictly non-refundable

• This applies regardless of any other terms within this policy, including where:

  • the client cancels an appointment

  • the appointment is rescheduled

  • the clinic cancels or rearranges an appointment

  • the client chooses not to proceed with treatment

Where applicable:

• the purchased goods will be retained and made available for collection by the client

• or may be delivered to the client at the clinic’s discretion

This policy is in place because such items are often:

• ordered specifically for the client

• non-returnable

• non-transferable

• or subject to third-party supplier terms

9. Late Arrivals

Please attend your appointment on time.

If you arrive late:

• your appointment may need to be shortened

• your treatment may need to be rescheduled

• your deposit or payment may be lost if there is insufficient time to safely carry out treatment

This is to avoid impacting other clients booked after you.

10. Medical Unsuitability / Contraindications

Client safety is always our priority.

If, during your consultation or appointment, it is identified that treatment is not safe or suitable due to:

• medical history

• contraindications

• medications

• skin condition

• recent treatments

• or any other safety concern

…we reserve the right to decline or postpone treatment.

In these circumstances:

• your deposit may be transferred to a future appointment where appropriate

• or held against an alternative suitable treatment / consultation

• refunds will be considered at the clinic’s discretion depending on the circumstances

11. If the Clinic Cancels Your Appointment

In the unlikely event that ReShapeU Aesthetics & Skin Clinic needs to cancel your appointment, you will be offered either:

• a rescheduled appointment
  or

• a full refund of any deposit or payment made for that appointment

Please note:

This does not apply to any products or services purchased specifically on the client’s behalf as outlined in Section 8 of this policy.

We are not liable for any indirect costs you may incur, such as:

• travel

• childcare

• time off work

• parking

• accommodation

• loss of earnings

12. Dissatisfaction / Concerns

If you have any concerns about your treatment, we ask that you contact us as soon as possible so we can review the matter appropriately.

Where appropriate, we may offer:

• a review appointment

• aftercare advice

• further assessment

• an appropriate resolution at the clinic’s discretion

We are committed to handling concerns professionally, fairly and respectfully.

13. Training Courses (If Applicable)

If you book any training course, masterclass or academy-based education with us, separate booking terms may apply.

Unless otherwise stated:

• training course deposits are non-refundable

• cancellations within a short notice period may result in loss of payment

• course places may be transferable at our discretion with sufficient notice

If you would like course-specific terms, please contact us before booking.

14. Your Statutory Rights

Nothing in this policy is intended to affect your statutory consumer rights under UK law.

15. Contact Us

If you have any questions about this Refund Policy, please contact:

ReShapeU Aesthetics & Skin Clinic
Kingston upon Hull
Phone: 01482 426961
Website: www.reshapeu.co.uk

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